The SOP Shuffle: Finding Order in the Chaos of Business

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My name is Jerry Garrett, and this is my sixteenth post of the year. I hope you’ll find it entertaining. This month, let’s dive into a topic that is from MBA. SOP, or Standard Operating Procedures. How can we use it, and what is it used for?

Consider this situation: a customer complains about your product and asks for a refund because he is unhappy with it. What do you do? There would be a great deal of confusion and inconsistency if every employee had to decide on their own. This is where the SOP comes into play.

In business systems requiring repetitive tasks, Standard Operating Procedures (SOPs) are written in order to resolve common issues. When you have an SOP in place, you will not have to reinvent the wheel or wonder what steps to take. By doing so, you save energy and are able to concentrate on taking action instead of worrying about energy.

Especially for new employees or partners, it is especially important to have standard operating procedures in place. Imagine you are joining a new company as an intern or as an employee for the first time. An SOP handbook can help you speed up the process of learning the basics, which could take ages if you have not already done so.

By keeping your SOP in a database, ideally electronic in nature, you can ensure that you have access to up-to-date procedures at any time. I like to think of pilots with their handbooks – if the engines fail, they know exactly what to do.

Your business’s productivity will skyrocket if you create standard operating procedures for tasks that are repeated on a regular basis – and that is a sight worth seeing for sure.

Read the original one from Josh Kaufman here:

The end of this post is here, and I look forward to seeing you all next week!

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